Service Description

The healthcare system is busy, noisy, and confusing—especially when you’re already worried about your health or a loved one. KLM Cares Health Advocacy & Care Coordination gives you a dedicated Registered Nurse to stand beside you, translate the medical jargon, organize the moving parts, and help you feel calm and in control. We act as your nurse advocate, your organizer, and your point of clarity—so you never have to navigate this alone. ⸻ Who This Service Is For • Individuals or families juggling multiple diagnoses or specialists • Aging parents and VIP seniors who need extra support staying on track • Busy professionals who don’t have time to manage every medical detail • Adult children who live out of town and want eyes, ears, and hands they can trust • Anyone who feels overwhelmed, unheard, or unsure in the medical system ⸻ How KLM Cares Supports You 1. Nurse Health Advocacy • Attend (in person or virtually) select medical appointments as your nurse advocate • Help you prepare questions for doctors so nothing important gets missed • Translate complex medical terms into plain language you can understand • Support you in making informed, values-based decisions about your care • Encourage you to speak up and ensure your concerns are heard 2. Care Coordination & Organization • Create a simple, easy-to-follow care plan after visits or hospital stays • Organize medications, schedules, and instructions into a clear system • Coordinate with your providers, specialists, therapy offices, and community resources • Help schedule follow-up appointments and track what’s due next • Provide verbal updates (with your permission) to designated family members 3. Ongoing Check-Ins & Support • Regular nurse check-ins (phone, video, or in-home depending on your package) • Early identification of red-flag symptoms that may need medical attention • Emotional support and reassurance during stressful health transitions • Guidance on what questions to ask before tests, procedures, or surgeries ⸻ What You Can Expect • Clarity instead of confusion – You’ll know what’s happening and why. • A calm, professional ally – A seasoned RN focused on you, not a rushed clinic schedule. • Less chaos, more confidence – Your health information, appointments, and next steps ***KLM Cares does not bill or accept insurance. Health Advocacy & Care Coordination are private-pay concierge services that support and complement never replace your existing medical team.***